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Helldesk hell : Random Distractions | Fiesta Forums

Helldesk hell

Jokes, random babbling and personal crisis counseling.

Helldesk hell

Postby andymac on Wed Oct 29, 2008 11:04 am

As some of you may know, I head up the IT services department for a firm of ambulance chas^H^H^H solicitors in Sheffield; part of my job (sadly) involves dealing with the mundane idiocy of the overeducated solicitors & mentally unstable secretaries who work here. I figured I may as well share some of these gems; feel free to chip in with your own examples of education in, common sense out.

First from yesterday -

Accounts Team :Accounts : Our new colour laser is printing out our spreadsheets and labels in yellow, we don't want them in yellow, they've never been in yellow before.

IT : You have a new colour laser and a spreadsheet with colour sections; why are you surprised it's printing in colour ?

Accounts : It never printer in colour before?!

IT : You never had a colour laser before.
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Re: Helldesk hell

Postby andymac on Wed Oct 29, 2008 11:11 am

Accounts Team :The copier company said we'd get this colour laser for free and that when we needed new toner we just phoned them up and they'd send it us for nothing. There was no rental charge or anything, so why are they charging us pence per copy ?


Perhaps, because there's no rental charge...
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Re: Helldesk hell

Postby frstvanman on Wed Oct 29, 2008 4:33 pm

:rolleyes:
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Re: Helldesk hell

Postby Ruishy1 on Wed Oct 29, 2008 5:49 pm

that first one made me chuckle :lol:
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Re: Helldesk hell

Postby jayrs on Fri Oct 31, 2008 12:41 pm

i take it there are a lot of females that work there :lol: :lol:
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Re: Helldesk hell

Postby andymac on Fri Oct 31, 2008 2:56 pm

Mainly yes, but the blokes are no better.

Someone else :Q: My telephone doesn't work this morning.
A: It's unplugged, in fact, there appear to be a pair of hair straighteners plugged in instead.
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Re: Helldesk hell

Postby jayrs on Fri Oct 31, 2008 11:51 pm

andymac :Mainly yes, but the blokes are no better.

Someone else :Q: My telephone doesn't work this morning.
A: It's unplugged, in fact, there appear to be a pair of hair straighteners plugged in instead.


been round the females to long, i get ya mate :oops:
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Re: Helldesk hell

Postby Summer22 on Sat Nov 01, 2008 1:59 am

:rolleyes: Yeah lets make it about women! The first one was funny though!
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Re: Helldesk hell

Postby jayrs on Sat Nov 01, 2008 2:28 am

Summer22 ::rolleyes: Yeah lets make it about women! The first one was funny though!


:lol: :lol: :lol: , ive been doing it to see just how long it would take for a woman to comment on it :lol: :lol:
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Re: Helldesk hell

Postby andymac on Mon Nov 03, 2008 10:20 am

Summer22 ::rolleyes: Yeah lets make it about women! The first one was funny though!


Its not about women, it's about stupidity and thoughtlessness; women are just as good as us blokes in that respect. :D
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Re: Helldesk hell

Postby jayrs on Mon Nov 03, 2008 7:40 pm

andymac :
Summer22 ::rolleyes: Yeah lets make it about women! The first one was funny though!


Its not about women, it's about stupidity and thoughtlessness; women are just as good as us blokes in that respect. :D


dont you mean us blokes are nearly as good as woman :bonkers: :lol:
Last edited by jayrs on Tue Nov 04, 2008 6:43 pm, edited 1 time in total.
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Re: Helldesk hell

Postby andymac on Tue Nov 04, 2008 1:29 pm

jayrs :dont you mean us blockes are nearly as good as woman :bonkers: :lol:


Try my workplace for a while, it's amazing how stupid an education can make people.
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Re: Helldesk hell

Postby BigUKG on Tue Nov 04, 2008 2:20 pm

andymac :
jayrs :dont you mean us blockes are nearly as good as woman :bonkers: :lol:


Try my workplace for a while, it's amazing how stupid an education can make people.


Without generalising all well educated people, a girlfriend of mine was some Grammar school when I went to a normal comprehensive, absolutely NO common sense what so ever. I reckon it must be because all that knowledge goes in, and something has to go to make room.

Always first to go, common sense. Thats a pretty good excuse not to do any more qualifications from where I'm sitting :lol:
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Re: Helldesk hell

Postby Kittie on Tue Nov 04, 2008 2:49 pm

It's a well known fact that education makes you more stupid. I work in IT support at a university and one of the parts of our job here is to support academics (lecturers, Drs etc) as well as the usual office monkeys and degree students (most of them can't even spell or use basic grammar by the way)

The other day one of the other guys actually had to say on the phone to one of these numpties, 'Do you want me to help you over the phone or do you want me to come and humiliate you in front of the whole lecture theatre?' when the person was trying to insist on having someone come and press the PC power button for him :rolleyes:

I have to say though most of our problems are caused by out helpdesk (we are second line so our faults come through either a face-to-face support desk or a call centre). They are supposed to do a first line fix and if that's not possible then fill out the necessary information and pass the call to us. Usually though they attempt no fix and we get calls with no info, which are quite often a single sentance with no spelling/grammar/punctuation. The people in the call centre get paid a good 4k a year MORE than I do as well, and they do SOD ALL :x

I think the knowledge pushes the common sense out or something, but then that doesn't explain our Helpdesk. I guess they were just stupid/lazy to start with :-?
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Re: Helldesk hell

Postby M440 on Tue Nov 04, 2008 4:59 pm

I am the first to admit that I do not have an ounce of common sense at all... :cry:
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It's just Scoobytastic!
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Re: Helldesk hell

Postby jayrs on Tue Nov 04, 2008 6:44 pm

M440 :I am the first to admit that I do not have an ounce of common sense at all... :cry:

:oooh: :lol:
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Re: Helldesk hell

Postby Turboboy67 on Tue Nov 04, 2008 9:15 pm

M440 :I am the first to admit that I do not have an ounce of common sense at all... :cry:


I will second that comment :lol: :lol: :lol:

kissy kissy

:wink:
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Re: Helldesk hell

Postby BigUKG on Tue Nov 04, 2008 9:18 pm

Kittie :It's a well known fact that education makes you more stupid. I work in IT support at a university and one of the parts of our job here is to support academics (lecturers, Drs etc) as well as the usual office monkeys and degree students (most of them can't even spell or use basic grammar by the way)

The other day one of the other guys actually had to say on the phone to one of these numpties, 'Do you want me to help you over the phone or do you want me to come and humiliate you in front of the whole lecture theatre?' when the person was trying to insist on having someone come and press the PC power button for him :rolleyes:

I have to say though most of our problems are caused by out helpdesk (we are second line so our faults come through either a face-to-face support desk or a call centre). They are supposed to do a first line fix and if that's not possible then fill out the necessary information and pass the call to us. Usually though they attempt no fix and we get calls with no info, which are quite often a single sentance with no spelling/grammar/punctuation. The people in the call centre get paid a good 4k a year MORE than I do as well, and they do SOD ALL :x

I think the knowledge pushes the common sense out or something, but then that doesn't explain our Helpdesk. I guess they were just stupid/lazy to start with :-?


Same set up where I work, for a county council :rolleyes: god theres some idiots there!! went out on a staff night out and sat talking to one of the blokes for ages about it, he started on first line, went to second line and now works on special projects. Had some pretty funny stories about people phoning up with silly things, and and some about operators losing patience with them and ending up sacked! :lol:
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Re: Helldesk hell

Postby M440 on Wed Nov 05, 2008 3:14 pm

Carbonboy67 :
M440 :I am the first to admit that I do not have an ounce of common sense at all... :cry:


I will second that comment :lol: :lol: :lol:

kissy kissy

:wink:


kissy kissy....my aRSe
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Re: Helldesk hell

Postby jayrs on Wed Nov 05, 2008 6:23 pm

M440 :
Carbonboy67 :
M440 :I am the first to admit that I do not have an ounce of common sense at all... :cry:


I will second that comment :lol: :lol: :lol:

kissy kissy

:wink:


kissy kissy....my aRSe



sucky sucky you love him long time then? :lol:

sorry its not big and its not clever i know but i just had to.... :lol: :lol:
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Re: Helldesk hell

Postby Kittie on Fri Nov 07, 2008 3:31 pm

Just taken a call to the AV batphone I'm stuck on this afternoon.

The PC was blue screening whenever this lady tried to play a DVD in it, so I advised her to use the separate DVD player in the lectern for the moment.

Puts DVD in.... 'Ok it's in and I've pressed the DVD input button and it's showing up'..... 'Oh but how to I make it play now? The mouse doesn't seem to be working anymore!! I can't see the mouse on the screen!'

*me grinds teeth* 'Well the mouse is for the computer, you're now using the DVD player, so you'll have to press the 'play' button'

'IT'S WORKING NOW BUT IT'S TOO LOUD, HOW DO I MAKE IT GO DOWN!!!!!'

*more grinding teeth* 'YOU'LL JUST NEED TO PRESS THE VOLUME DOWN BUTTON NEXT TO THE PLAY BUTTON!'

standard of academics = poop.
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Re: Helldesk hell

Postby BigUKG on Fri Nov 07, 2008 4:19 pm

Is blue screening just bad software? Id hate to work on a help desk!! I've had to go to my managers office to plug her keyboard in for her before.... :lol:

(btw Kittie I'm quite excited a bout a GTi interior I'm looking at for my brothers mk2 1.3 ryda... hope its rainbow pattern and in fair cond. cos its going pretty cheap!)
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Re: Helldesk hell

Postby M1K3Y_B on Fri Nov 07, 2008 4:20 pm

jayrs :
sucky sucky you love him long time then? :lol:

sorry its not big and its not clever i know but i just had to.... :lol: :lol:


:lol: :lol:
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Re: Helldesk hell

Postby Kittie on Fri Nov 07, 2008 6:04 pm

BigUKG :Is blue screening just bad software? Id hate to work on a help desk!! I've had to go to my managers office to plug her keyboard in for her before.... :lol:

(btw Kittie I'm quite excited a bout a GTi interior I'm looking at for my brothers mk2 1.3 ryda... hope its rainbow pattern and in fair cond. cos its going pretty cheap!)


The blue screening issue in this case probably means the PC needs some updated drivers, but the phoneline is for people who are literally trying to teach a class there and then so I just advise workarounds in situations like that and fix the actual problem later :)

Rainbow interiors are the slightly more desireable ones off the 16vs and the '90 spec' 8vs, I've got a rainbow interior in mine as it's a 90 spec!

They aren't easy to find in good condition for a decent price so if it is rainbow I'd say definately try and keep it nice!! I had to pay quite a bit to replace the drivers seat that had a big hole on the bolster, boo!
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Re: Helldesk hell

Postby BigUKG on Fri Nov 07, 2008 9:57 pm

An interior has come up, for £75 posted but not sure what trim the cloth is, or what condition it is. He said theres some damage to the drivers side bolster so that disheartening. Oh well, we'll see when pics arrive!

If its rainbow I reckon have it regardless for £75, and sit on it for a while until you can get it repaired cheap :)
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Re: Helldesk hell

Postby MotorcyclesFish on Mon Nov 10, 2008 11:59 pm

BigUKG :An interior has come up, for £75 posted but not sure what trim the cloth is, or what condition it is. He said theres some damage to the drivers side bolster so that disheartening. Oh well, we'll see when pics arrive!

If its rainbow I reckon have it regardless for £75, and sit on it for a while until you can get it repaired cheap :)


Her boyfriend is fudgekin massive, and a moderator on here.

FYI.
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Re: Helldesk hell

Postby BigUKG on Tue Nov 11, 2008 10:45 pm

MotorcyclesFish :
BigUKG :An interior has come up, for £75 posted but not sure what trim the cloth is, or what condition it is. He said theres some damage to the drivers side bolster so that disheartening. Oh well, we'll see when pics arrive!

If its rainbow I reckon have it regardless for £75, and sit on it for a while until you can get it repaired cheap :)


Her boyfriend is fudgekin massive, and a moderator on here.

FYI.


Isn't it Adrian? and I guess that was about "posting in the wrong forum" agaain. :oooh: Dum de dum, spammer... me?
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Re: Helldesk hell

Postby Ruishy1 on Tue Nov 11, 2008 11:06 pm

its Andy iirc, not Ade, but dunno why he said that, did you say something wrong that i missed :-?
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Re: Helldesk hell

Postby BigUKG on Tue Nov 11, 2008 11:11 pm

I spammed I believe, I apologised and I won't do it again :) Don't wana be getting a ban from here! My mistake, Andy (should have known that as it is Andys topic!)
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Re: Helldesk hell

Postby dontpannic on Tue Nov 11, 2008 11:35 pm

And by far the funniest set of technicians this side of pluto:

http://chroniclesofgeorge.nanc.com/index.htm

:P
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Re: Helldesk hell

Postby MotorcyclesFish on Wed Nov 12, 2008 6:31 pm

BigUKG :I spammed I believe, I apologised and I won't do it again :) Don't wana be getting a ban from here! My mistake, Andy (should have known that as it is Andys topic!)


I was only winding you up mate, tbh it's more of a dig at Kittie than you as well, sorry.
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Re: Helldesk hell

Postby dontpannic on Wed Nov 12, 2008 6:48 pm

MotorcyclesFish :
BigUKG :I spammed I believe, I apologised and I won't do it again :) Don't wana be getting a ban from here! My mistake, Andy (should have known that as it is Andys topic!)


I was only winding you up mate, tbh it's more of a dig at Kittie than you as well, sorry.


*feints*

Gasp! Grant... making.... serious.... commment...................... .does... not. .... compute!!!!!!!!!!!!!!!!1




:lol:
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Re: Helldesk hell

Postby BigUKG on Thu Nov 13, 2008 1:55 pm

MotorcyclesFish :
BigUKG :I spammed I believe, I apologised and I won't do it again :) Don't wana be getting a ban from here! My mistake, Andy (should have known that as it is Andys topic!)


I was only winding you up mate, tbh it's more of a dig at Kittie than you as well, sorry.


:rolleyes: No worries mate, couldn't tell from the original post.
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Re: Helldesk hell

Postby Kittie on Mon Nov 24, 2008 1:41 pm

dontpannic :And by far the funniest set of technicians this side of pluto:

http://chroniclesofgeorge.nanc.com/index.htm

:P

OH MY GOD!!!!!!!!!!!!!!!!

I seriously think George may now work here! We use Remedy and those are exactly the kind of calls we receive from our helpdesk!!!!
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Re: Helldesk hell

Postby dontpannic on Mon Nov 24, 2008 2:11 pm

:lol: :lol: nice one!! :P
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