fiestaturbo.com

[John_D]

a guy at worked put a dent in my car, admitted it was his fault, he contacted his insurance who contacted me with a list of approved garages,

my car is currently in getting repaired, however, i have to pay the garage my excess (£350), then claim it back off his insurance people

this is what the girl said at the garage, i was under the impression i'd put the car in and get it back without me forking out and waiting on a cheque from his lot

is this the norm?

[properphatboy]

Yep, that's right if your excess is £350

[John_D]

even though my insurance isnt involved?

i phoned his insurance and they said they'd pay the whole bill and i dont need to pay the excess

[properphatboy]

Ok, well it would be normal then. Perhaps they meant you wont have to pay the excess in the long run? And I'd've thought his insurance would've been in touch with yours to get value of the car, etc.

[John_D]

Ok, well it would be normal then. Perhaps they meant you wont have to pay the excess in the long run?

they're paying the full whack outright

And I'd've thought his insurance would've been in touch with yours to get value of the car, etc.

why would they need to know the value of my car?

they know by the reg no. its a w-reg st24

[Growler]

if garage is saying one thing and insurance another I would rais eth matter with the insurance company and get them to speak to garage direct

it could be that garage is just trying to get some money up front

[John_D]

it could be that garage is just trying to get some money up front

thats what going through my mind, why wait for the insurance to settle up when they can get £350 from me and make me claim it back

im phoning the garage later but the insurance are sending out letter to me stating they'll pay the amount owed

[Growler]

thats cool BUT get the insurance to confirm verbally on phone with garage

if the garage is one of their preffered ones then they will do this and the garage will agree or they could lose business

[John_D]

i foned the garage and they want a fax (ie proof i aint lying) from the insurance ppl, so phoned the insurance ppl who say they sent the fax and cause the cars booked in is proof they got the fax, so the insurance are now trying to sort it out for me, dont think they're amused with the garage

been waiting 45 minutes for the insurance to phone back

to top it all off the mondy's ready so this now needs sorted NOW!

[John_D]

his insurance has faxed the excess waiver, i phoned the garage and they received it, £350 better off, pick ma car up 2morro

[si 16valver]

yes thats the way it is sucks dunt it

[John_D]

got the car literally 1 hour ago, didnt have to pay the excess

top job done on the car too, would never know it had beed smacked

they even washed the outside and hoovered the inside.....................................it WAS needing it